Digital Transformation is the future of Field Service!  ServiceMax from GE Digital will help you gain a competitive advantage and set your service apart from the competition but digitizing Field Service.  ServiceMax is a scalable, mobile, and secure software for the entire set of field service management (FSM) capabilities, all in a single system.  As the leading FSM solution, ServiceMax leverages both customer and asset data and provides all the relevant service functionality and business processes.

Featured Solution: Predix ServiceMax Capabilities:

Work planning and scheduling

• Manage work schedules of your workforce (employees and contractors) by leveraging our intuitive, drag-and-drop dispatch console. ServiceMax’s intelligent Schedule Optimization not only frees dispatchers from time-intensive manual process, but also empowers them to do higher-value jobs, while putting them in control of business outcomes.

Technician enablement 

• ServiceMax’s world class mobile app empowers engineers to plan their day, navigate to customer sites, update work orders, access relevant data even without internet connectivity, lookup parts, execute RMAs and collaborate with other engineers. Designed for the specific needs of field and maintenance workers, ServiceMax App drives productivity on the go with the most comprehensive set of intuitive capabilities.

Work Order Debrief

• ServiceMax’s world class mobile app empowers engineers to plan their day, navigate to customer sites, update work orders, access relevant data even without internet connectivity, lookup parts, execute RMAs and collaborate with other engineers. Designed for the specific needs of field and maintenance workers, ServiceMax App drives productivity on the go with the most comprehensive set of intuitive capabilities.

Entitlement and Logistics

• Everything you need to bill for time and materials, capture digital signatures, invoice the customers, survey customers and integrate with CRM/ERP systems for a complete quote to cash process. ServiceMax Work Order Debrief makes closing work orders in the field easy and invoicing customers fast.

Internet of Things

• Leverage the power of IIoT integration to deliver proactive equipment service, extending asset lifetime, and enable outcome-based business models. Now you can receive work orders generated by alerts from your connected devices, view digital twins of your assets in your mobile device to better understand the problem, provide remote service, and fix an issue even before it becomes visible to your customer.

Analytics

• Capture actionable insights and share information across your organization with key field service metrics for First-time Fix Rate, Attach Rate, Average Response Time, and more. These configurable metrics represent the combined wisdom of the very best field service organizations in the world.